The aim of this research project was to understand hybrid working employee perceptions of
job satisfaction, in order to make recommendations to HR managers to increase job
satisfaction. Secondary research was conducted for the literature review, and both primary
and secondary research was conducted to collect and analyse quantitative data. Primary
research was conducted with an online questionnaire and was designed to identify the
factors that contributed to hybrid working employees’ current job satisfaction, as well as the
actions that could be implemented by HR managers to further increase their satisfaction.
Analysis from 108 responses suggested a strong relationship between hybrid working
patterns and increased job satisfaction due to hybrid working employees having increased
flexibility and improved work-life balance, but it also highlighted several aspects that could
be improved. The results of this project enabled the researcher to identify and recommend
ways in which HR managers can support hybrid working employees to have greater job
satisfaction.
The key recommendations arising from this research is for HR managers to invest in the
appropriate technological infrastructure required by hybrid working employees, to provide
continuous professional development opportunities, along with financial and health and
wellbeing benefits. Finally, HR managers should encourage and enforce high standards of
communication to support collaboration and alleviate feelings of isolation, resulting in
increased job satisfaction.