This research paper assessed how covid-related changes in work patterns have
affected employee job satisfaction during the period of 2020-2022 and identified
what actions companies need to implement to increase job satisfaction, using Gen Z
as a case study. The research problem was undertaken, as the covid-19 pandemic
contributed to numerous changes within working business practices, subsequently
resulting in how they operated from 2020-2022. Due to the workforce adapting to
new working patterns, the focus of this research determined what can be done to
gain the most job satisfaction from Gen Z employees. This was through using and
analysing quantitative and qualitative data collection methods to provide
recommendations. The recommendations provided in this research project will
impact and improve business practices if implemented . The main key finding
contributes to the subject of employee satisfaction and how this can be improved
through implementing the recommendation of businesses offering adaptive working
styles to their employees to be more in line with new changes in working patterns.
These include areas such as working from home, hybrid working and flexible
working. The findings and recommendations should reduce employee turnover,
lower hiring costs and employee/job satisfaction statistics for businesses and its
employees.