Research into the effectiveness and impact of the use of employee engagement approaches in the front of house departments of Premier Inn on the overall engagement of its workforce in the company in 2015, in order to develop new schemes to get employees more engaged at work.

Student, A. (2015) Research into the effectiveness and impact of the use of employee engagement approaches in the front of house departments of Premier Inn on the overall engagement of its workforce in the company in 2015, in order to develop new schemes to get employees more engaged at work. Undergraduate thesis, University of Chichester.

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Abstract

Organisations as a means to survive in the global economy are constantly looking for ways to
increase their competitiveness. However there has not been the greatest focus put on the role that
people perform in bringing about competitive advantage. Research indicates that engaged
employees significantly contribute to the financial success of an organisation. Hence the research
problem in this study was to identify strategies that organisations can use to engage their
employees.
To achieve this objective a research proposal was conducted. The presentation of this research
proposal consisted of the following sub-processes: Firstly, a literature review was conducted to
determine what employee engagement is and what has already been found and understood within
the confines of the topic area. Then a methodology was undertaken to underline the methods
intended to be used to collect the data. With then an analysis, conclusion and recommendations
chapters being drawn up to discuss the findings, what they show, and the appropriate action to be
taken from them.
The literature and relevant research served as a basis for the constructing of the questionnaire and
interview transcripts designed to measure and gain participants opinions in engagement in their
organisation.
These methodologies were consequently administered using a convenience sampling approach to
employees of the Hotel chain of premier inn in the west Sussex area.
The main findings from the research are that people in the hotel sites chosen were for the most part
engaged in their jobs while at work, but stressed that an emphasis in leadership and development
and financial reward schemes being applied through using a participative change approach is what’s
best in any attempts made to drive up engagement figures.

Item Type: Thesis (Undergraduate)
Uncontrolled Keywords: Human Resources
Subjects: H Social Sciences > HC Economic History and Conditions
H Social Sciences > HF Commerce
Divisions: Departments > Business School
Undergraduate Dissertations
Depositing User: Steve Bowman
Date Deposited: 29 Jul 2015 11:09
Last Modified: 13 Aug 2015 13:30
URI: http://eprints.chi.ac.uk/id/eprint/1459

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