Suffering in silence: What are the realities of service user aggression, and what effect does this have on social workers?

Student, A., (2015) Suffering in silence: What are the realities of service user aggression, and what effect does this have on social workers? Undergraduate thesis, University of Chichester.

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Abstract

For the purpose of this literature review I have focused on service user aggression and the effect that this has on social workers. I will be looking at both physical and non-physical aggression, including specifics such as intimidation and threats. Non-physical aggression is often being overlooked both in research studies and in the real world of social work.

The aim of this literature review is to identify the reality of the service user aggression that professionals are facing in their roles. Some professionals, I believe, are unaware of the aggression they could potentially face when starting their career. It is fair to say that some professionals are aware when entering their role that service user aggression is a problem, although I am not persuaded that these professionals are aware of the full severity of the problem and are still naive to the extremities, as I previously was.

From this research I have found that social work staff based in child protection teams and mental health teams are the most likely to suffer from service user aggression. I have also discovered that there is a strong link between service user aggression and depression, which provides an example for many impacts that professional are facing.There are many other effects of aggression that would not immediately come to mind when considering the impacts of aggression, and I feel that this issue needs to be brought to the attention of professionals entering their role.

Item Type: Thesis (Undergraduate)
Additional Information: BA (Hons) Social Work
Uncontrolled Keywords: Service user aggression, social worker, impact, effect, support, anger, physical, non-physical
Subjects: H Social Sciences > HV Social pathology. Social and public welfare > HV40 Social service. Social work. Charilty organisation and pracitce
Divisions: Undergraduate Dissertations
Departments > Social Work
Depositing User: Wendy Ellison
Date Deposited: 03 Aug 2015 08:24
Last Modified: 04 Aug 2015 08:22
URI: http://eprints.chi.ac.uk/id/eprint/1432

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